Ostia Solutions Product Support

The most time consuming element of any support issue for an application is to recreate the problem. Often times a user describes what symptoms they are seeing and when the support person tries exactly the same thing, the user gets the ‘it works for me’ response; nothing is more infuriating for a customer.

It is often the case that the services and the data that being used is what may be causing a customer issue. By using Portus’s service and data virtualization capabilities, the customer support rep has the ability to replicate as closely as possible the environment the customer is running in and thus have a greater chance of recreating and solving the problem in a shorter time frame.

By retaining different versions of various services as they are upgraded, which is generally not possible with standard test environments, the support personnel have the possibility to most accurately map what the end user or customer is actually using.

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